Global Director, Business Operations

About Us At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech EO-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team. The Hook: Why this role matters now Step into a critical leadership role to scale our global operational infrastructure. As the Global Director of Business Operations, you won't just oversee existing processes; you will completely own the operational rigor, efficiency, and scalability of our business across all international jurisdictions. You will be the architect of change, aligning our people, processes, and technology globally to drive our category-defining mission forward. The Mission: What you will achieve in the first 6 months In your first six months, you will take accountability for directing high-impact global strategic initiatives, coordinating critical planning and process implementations across all operating regions. You will own the definition and creation of global reporting and analysis for both internal stakeholders and external customers. Moving beyond basic management, you will drive operational excellence by cultivating a deep understanding of our processes and implementing aggressive enhancements and standardizations through automation. Furthermore, you will be completely responsible for establishing and monitoring our global compliance controls to mitigate regulatory risks (including international data privacy standards). You will also proactively partner with IT to direct our technology and infrastructure strategy across all lines of business, including taking ownership of our global Business Continuity Planning (BCP) and Disaster Recovery initiatives. Ultimately, you will develop the scalability and growth goals that ensure our organization thrives over time. The Toolkit: Extensive experience leading, architecting, and facilitating multi-national or global enterprise-level projects. You must have a proven understanding and hands-on experience applying global compliance frameworks (e.g., GDPR) directly to business operations. You must possess a relentless ability to drive results, aggressively manage conflicting priorities, and consistently meet strict deadlines. Experience navigating rapid organizational growth and managing large-scale technological change across international business lines. The Culture: How we work We move fast, operate with zero ego, and embrace a bias to action. We are guided strongly by our four core values: transparency, excellence, grit, and humility. You will lead organizational change globally, requiring you to collaborate seamlessly with world ... (truncated, view full listing at source)