Instructional Designer

Instructional Designer Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. THE OPPORTUNITY… We are seeking a highly skilled and experienced Instructional Designer, ideally with a background in the Medicare and/or broader insurance industry, to design, develop, and evaluate high-impact learning solutions. You will create training that drives performance and closes skill gaps for key roles within our organization (e.g., agents, member services, operations staff). This role requires expertise in instructional systems design, adult learning theory, and the ability to translate complex insurance concepts, product details, system workflows, and regulatory requirements (like CMS guidelines) into clear, engaging instructor-led and digital learning experiences tailored to a diverse audience. We are currently accepting applications only from candidates residing in the following states: Alabama, Florida, Georgia, Massachusetts, North Carolina, South Carolina, Tennessee, Texas, and Utah. HOW YOU'LL CONTRIBUTE… Instructional Design & Development: - Conduct needs assessments, job/task analyses, and audience analysis to define performance gaps and define learning objectives within the context of insurance operations and customer interactions. - Design interactive, visually appealing learning experiences using effective instructional materials focused on Medicare plans, insurance products, sales processes, claims handling, system workflows, and compliance mandates (e.g., HIPAA, CMS regulations), including: - Instructor-Led Training (ILT) and Virtual ILT - eLearning modules and multimedia content - On-the-Job training programs - Assessments, job aids, tip sheets, and performance support tools - Apply adult learning theory to instructional strategies that promote knowledge retention and skill development for complex or frequently changing insurance topics. - Plan activities that enhance learning transfer and address different learner styles. - Develop storyboards, scripts, and prototypes for SCORM-compliant eLearning. - Identify content suitable for digital delivery and determine the appropriate use of multimedia to explain intricate insurance processes or regulations. - Redesign or update existing training materials based on learner feedback, performance metrics, and evolving business needs, product launches, or regulatory changes common in the insurance/healthcare sector. Consulting & Collaboration: - Proactively partner and communicate with stakeholders, SMEs (from areas like Compliance, Sales, Member Services), and cross-functional teams to align learning solutions with business goals and learner needs within the insurance/Medicare landscape. - Influence and negotiate with business partners to determine effective training strategies that drive measurable results. - Schedule and facilitate train-the-trainer sessions with stakeholders and facilitators to align content structure, learning objectives, and delivery strategies. Project Management: - Create and manage project plans, timelines, and deliverables to ensure training initiatives are completed on time and within scope. - Coordinate with external partners and vendors to manage outsourced content development and ensure alignment with standards. Evaluation & Continuous Improvement: - Maintain ownership of existing training materials, ensuring conte ... (truncated, view full listing at source)