IT Manager

IT Manager Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. Centerfield is seeking a strategic and hands-on Sr. Manager of IT Support & Endpoint Operations to lead a modern, cloud-first IT operations function in a fast-growing organization. This role is key to ensuring seamless delivery of end-user technology services across Microsoft 365 device management, IT service management, identity and access, and vendor operations. As a leader in our hybrid-cloud workplace, you will drive operational excellence across the service desk, device provisioning, and lifecycle management, while partnering with engineering and security teams on scalable, secure, and user-centric technology solutions. You will own ITSM platform effectiveness, champion modern endpoint management, and lead a high-performing support team that keeps pace with our evolving business needs. Technical Proficiency - Strong knowledge of Microsoft 365 administration at the user and device level (e.g., Intune, Autopilot, Outlook, Teams, OneDrive, SharePoint) and working familiarity with hybrid-domain governance in coordination with Active Directory and Azure engineering teams. - Demonstrated ability with PC image management, application deployment, and inventory strategies for Windows 11 environments. - Proficiency in PowerShell for task automation and endpoint configuration. - Experience with enterprise endpoint management tools such as Microsoft Intune, SCCM, or Ninja RMM. Examples of deploying Intune device configuration and device policies desired. - Familiarity with Active Directory Group Policy, Entra ID, Conditional Access, Access Reviews, and basic identity governance concepts. - Advanced experience with campus networking operations, telecom, and Internet circuit management: Understanding of TCP/IP, DNS, DHCP, VLANs, LAN/WAN and 802.11 Wi-Fi and VPN configurations. Hands-on experience with Fortinet and Cisco network infrastructure desired. - Working knowledge of cloud-native Identity and Access Management (IAM) software (Okta, OAuth), including MFA and Biometric or USB hardware authentication devices to enhance security. - Experience deploying and troubleshooting Endpoint Security solutions like Microsoft Defender, Sentinel One, Sophos, or CrowdStrike. - Experience supporting an endpoint environment with a zero-trust SASE platform or cloud-native secure web gateway, such as Zscaler ZIA, Palo Alto Prisma Access, or Netskope One. - Understanding of Azure Virtual Desktop, Citrix, or VMWare Horizon as it relates to remote application deployment and support. - Experience with workforce management software, time clock appliance (hardware), learning management, document sharing and permissions via SharePoint and OneDrive for Business. - Patch management, vulnerability remediation workflows, and asset lifecycle processes. ITSM & Governance - Strong understanding and hands-on experience with IT Service Management (ITSM) frameworks, including ownership of the ITSM platform (e.g., JIRA Service Management, ZenDesk, etc.). - Proven success implementing and managing ITIL processes such as Incident, Change, Request, and Asset Management. - Experience overseeing Configuration Management Database (CMDB) accuracy and integration with IT operations. - Ability to maintain service level agreements (SLAs), key performance indicators (KPIs), and co ... (truncated, view full listing at source)