Senior Product Manager, Guest Lifecycle & Loyalty

Senior Product Manager, Guest Lifecycle & Loyalty About Owner.com http://owner.com/ Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work While Owner is a remote-first company, for this role we are prioritizing SF Bay Area candidates who can work out of our lovely office in the Presidio at least twice a week. Why we’re looking for you Owner is building the self-driving, AI-powered platform for profitable growth for small businesses. A crucial element of this growth engine is turning first-time guests into loyal regulars through effective lifecycle marketing and loyalty programs. We want to empower your favorite local restaurant with the same compelling offerings that big national chains use to keep consumers coming back. We're looking for a results-oriented, growth-minded PM to lead work on our AI-powered lifecycle and loyalty systems. You’ll partner with designers, engineers, and marketers on how to evolve these systems to drive meaningful incremental growth revenue for tens of thousands of restaurant customers, while still ensuring that each customer’s unique brand and identity shine. While Owner is a remote-first company, for this role we are prioritizing SF Bay Area candidates who can work out of our lovely office in the Presidio at least twice a week. The impact you will have - Develop the roadmap for Owner's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and big strategic bets - Increase guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regulars - Lead the evolution of Owner's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scale - Use AI to personalize marketing at scale — delivering the right brand-specific messages and offers to millions of guests across tens of thousands of restaurants - Drive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value Owner’s marketing programs delivers - Deliver results for customers that help Owner.com http://Owner.com become the most loved brand in restaurant software Who you’ll work with - You'll partner deeply with our guest lifecycle marketer and Engineering to build and scale automated campaigns across email, SMS, and push notifications - You'll collaborate with Design and Engineering to craft loyalty experiences ... (truncated, view full listing at source)