Vendor Management Lead

Vendor Management Lead About Owner.com http://owner.com/ Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location. Why we are looking for you The Vendor Lead plays a pivotal role in leading and overseeing our business process outsourcing (BPO) operations, particularly focusing on core launch and mobile app deployment for our clients. We are looking for an operational leader to drive the day-to-day success of our external teams, ensuring they deliver exceptional quality, meet strict Service Level Agreements (SLAs), and remain fully aligned with our business goals. If you are a cross-functional collaborator who is just as comfortable thinking strategically as you are diving into daily troubleshooting, training, and financial reporting, you are exactly who we need to take our vendor operations to the next level. This role is 100% remote and can be based anywhere in Mexico, Colombia, Costa Rica, or Argentina. The impact you will have - Driving Operational Excellence: You will safeguard our customer experience by providing continuous, actionable feedback to ensure our external teams consistently hit or exceed crucial quality targets and SLAs. - Enabling Seamless Product Launches: You will guarantee our BPO agents are experts on our newest features by spearheading comprehensive training for all product roll-outs, ensuring readiness from day one. - Elevating Global Workflows: Acting as the vital link between internal teams and external partners, you will collaborate cross-functionally to transition new processes, identify bottlenecks, and drive continuous improvements that make our outsourcing operations leaner and more effective. - Providing Strategic Financial Clarity: You will enable informed decision-making for leadership by maintaining and presenting clear monthly cost reports, vendor spending, efficiency, and overall budget health. - Empowering Frontline Teams: You will ensure our BPO partners can do their best work by providing dedicated daily support, swiftly clearing blockers, answering questions, and smoothly resolving escalations. Who you’ll work with - A team of exceptional ... (truncated, view full listing at source)