Client Solutions Consultant, GLLF

Are you a tech savvy or a legal savvy technologist looking for your next challenge to transform legal service delivery? Do you believe there is a better way, through the intelligent application of technology, to drive legal process efficiency and client engagement? If so, Thomson Reuters is seeking an experienced, proactive, enthusiastic, and passionate Client Solutions Consultant to join our Global Solutions Consulting team. As a Client Solutions Consultant, you will become a HighQ and Document Automation expert and evangelist, understanding your clients' needs in depth and building strategic relationships with key contacts at different levels across their business, helping clients to get the most from new product updates and features as they are released. In addition, you’ll partner with other client facing teams and play a key part in client events, user groups and marketing initiatives, including speaking, demonstrating, and talking about our solutions confidently and in detail. About the Role In this role as a Client Solutions Consultant , you will: Be a creative thinker with an understanding of relevant industry technologies, with the ability to build solutions to complex legal process problems - its creative problem solving with legal, process and technology hats on Align closely with the Product and Global Solutions Consulting teams to understand and articulate the value of the HighQ platform and Document Automation powered by Contract Express Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases Work with clients to establish their business needs and co-design high value solutions that solve real business problems Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions Drive adoption and value realization - partnering with customers to integrate CoCounsel into their HighQ workflows and use cases Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of HighQ and Document Automation powered by Contract Express About You You’re a fit for the Client Solutions Consultant role if your background includes: Experience in legal services, legal software, customer success, project management, training or solutions consulting within the Legal sector Passion about legal technology and the ability to convince clients about the benefits of digital transformation, increasing efficiencies and new ways of working Excellent presenter and communicator who is articulate, enthusiastic, and knowledgeable with the ability to evangelize our products Analytical and creative with the ability to design solutions to solve complex business problems Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators Experience driving adoption of collaboration, transaction management, project management and content management solutions desirable Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience #LI-AY1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, includi ... (truncated, view full listing at source)