Technical Product Manager, CIAM

About the Role In this role as a Technical Product Manager - CIAM, you will: Lead discovery for CIAM use cases across products (B2C/B2B/hybrid): sign-up, sign-in, account recovery SSO, MFA / step-up authentication identity lifecycle (create, update, deactivate, delete) session/token management (as applicable) authorization patterns (roles/scopes/claims as applicable) consent and privacy preferences (where identity-related) Be the voice of the customer for identity experiences; balance security, usability, and conversion. Maintain a prioritized backlog (themes → epics → stories) and keep engineering unblocked. Write clear technical requirements and user stories (including edge cases, failure states, and non-functional needs). Partner closely with engineering and architecture on: API design and integration patterns dependencies with downstream systems (entitlements, billing, CRM, analytics, support tooling) platform decisions (build vs buy, migration/deprecation, rollout strategy) Lead/participate in agile ceremonies and support execution with the scrum team. Coordinate releases and internal communications: release notes, rollout plans, stakeholder updates, training/adoption materials Collaborate cross-functionally with Security, Privacy/Legal, Sales, Marketing, and Customer Support to gather feedback and refine priorities. Stay current on CIAM market trends, threats, and best practices; identify opportunities to improve capabilities and reduce risk. Shift Timing: 2pm IST to 11pm IST Work Mode: Hybrid About You You're a fit for the role of Technical Product Manager - CIAM, if your background includes: Bachelor's degree or equivalent experience. 6 years as a Product Manager/Owner on web-based products and/or APIs and strong preference for experience with Identity & Access Management (IAM/CIAM) Demonstrated experience in enterprise product lifecycle management (discovery, delivery, launch, iteration). Experience leading and working with cross-functional agile/scrum teams. Strong communication and stakeholder management skills; able to explain complex identity concepts simply. Analytical mindset; comfortable using data and customer insights to drive decisions. History of effective collaboration with architects and engineers; able to produce clear, actionable user stories. Familiarity with OAuth 2.0 / OpenID Connect / SAML, SSO/MFA, token/session patterns. Experience with change management and legacy system migrations Exposure to privacy/consent and identity-related compliance requirements. #LI-NR1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balanc ... (truncated, view full listing at source)