Strategic Operations Manager

Strategic Operations Manager Department: Operations Team: Operations Location: Amsterdam, Netherlands Type: Full-Time **About Uber** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com). **About the Role** On the Uber Eats Regional Operations team, we serve the business and local markets by helping scale our most impactful processes and initiatives and drive innovation in the region. The Marketplace Operations team is responsible for building the tools and processes, as well as partnering with product and engineering teams to launch products that make sure that all actors find value on our platform (Couriers, Restaurants, Eaters, and Uber itself). You will be joining the Marketplace Experience team that focuses on resolving High friction Experiences. As the **PMO for Refunds & Appeasements (R&A)**, You will be responsible for driving our Net R&A OKRs, track against P&L projections and navigating the complex trade-offs between Customer Experience, Merchant sentiment, and Risk/Fraud. You will also additionally champion initiatives to improve the overall Eater experience usptream to minimise need to for Eater to ask for an R&A in the first place. **What You'll Do** 1. **Own the R&A Strategic Roadmap:** Lead the end-to-end strategy for Refunds & Appeasements ac