Manager, HOI

About the team Zillow Home Loans (ZHL) is part of Zillow’s mission to simplify home buying and financing. The Insurance team ensures accurate, compliant homeowners’ insurance documentation to support on-time closings and protect customers and investors. You’ll work closely with Underwriting, Processing, Closing, and India-based teams to streamline operations and improve the customer experience. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India. About the role This role leads day-to-day Insurance operations, with a focus on managing and developing a high-performing India-based team. You’ll oversee insurance workflows across the mortgage lifecycle, ensuring timely, accurate, and compliant execution. You’ll use data and metrics to drive performance, improve processes, and partner cross-functionally to deliver strong quality and customer outcomes. This is a key role in scaling a critical function that supports loan quality and seamless closings. Working Arrangement Location: Bangalore, India Schedule: 4 days onsite, 1 day remote Shift: 9:00 AM – 5:00 PM PST Key Responsibilities Lead, coach, and develop an Insurance operations team Oversee insurance verification, documentation, and workflow execution Monitor SLAs, quality, and performance metrics Partner with cross-functional teams (Underwriting, Closing, Compliance, etc.) Drive process improvements and maintain SOPs Manage vendor and partner relationships This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location. Who you are 4–6 years in mortgage or insurance operations, with team leadership experience Strong knowledge of homeowners’ insurance in mortgage lending Data-driven, with experience managing KPIs and performance Effective communicator with experience working across global teams Comfortable in fast-paced, evolving environments Preferred Experience with India/offshore teams Knowledge of hazard/flood insurance and mortgage regulations Background in FinTech or high-growth environments Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience. Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality. Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where emplo ... (truncated, view full listing at source)