Asst. Manager - Operations (US Tax Returns)

Are you looking for an opportunity to take ownership of tax operations while leading and developing high-performing teams? If you have strong expertise in US taxation and a passion for people management and client excellence, this role could be the right fit for you. About the Role: Assign and monitor work allocation for team members to ensure timely and accurate delivery Resolve technical doubts and queries raised by the team Manage people-related responsibilities, including mentoring, performance oversight, and team engagement Coordinate with managers on staff scheduling and workload planning Interview and assess candidates based on operational requirements Act as the key point of contact for communicating client expectations, issues, and requirements to the operations team Proactively improve customer experience by resolving problems and complaints Delegate client requests, define turnaround times (ETAs), and communicate any potential delays to clients via email Prepare and maintain MIS reports as required by management Communicate operating policies, updates, and issues during department meetings Continuously enhance job knowledge through training, professional publications, and industry participation About You: Bachelor’s degree in a relevant field; M.Com, CA, CPA, or EA preferred 10 years of overall experience , including significant exposure to US taxation Minimum 5 years of hands-on experience in US Individual and Business Tax Returns Strong understanding of tax concepts, practices, and procedures Proficient in tax software and MS Office tools Demonstrated leadership and team-building capabilities Strong accounting, analytical, and problem-solving skills Excellent interpersonal, verbal, and written communication skills Detail-oriented with the ability to multitask, prioritize, and meet deadlines Ability to rely on experience and judgment to plan, direct work, and achieve operational goals #LI-GS1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we s ... (truncated, view full listing at source)