Head of Core Rider, Hong Kong

Head of Core Rider, Hong Kong Department: Operations Team: Operations Location: Hong Kong, Hong Kong Type: Full-Time **About the Role** Are you excited to transform the way people move in Hong Kong? Are you passionate about helping people get anywhere with the push of a button? The Mobility Operations team is responsible for bringing Uber’s vision to life. Day to day they lead strategy creation and execution. Month to month, they are the instigators of change. Operations are all about running our business on the ground and helping our driver partners and riders get the most out of the Uber platform. We are seeking a Core Rider Lead to grow our rider base and engagement, including providing local insights to help define our overall rider strategy and proposition and launching new products and services to serve our riders' transport needs. This role will also involve huge cross-functional collaboration with our product teams, marketing, customer support, business development, finance, tax, legal, policy and communications. **Your Impact in Role** - Provide on the ground user insights to help develop our end-to-end user growth strategy and execution in Hong Kong e.g., understanding rider rider preferences, behavior and segmentation, turbocharging user acquisition, engagement and retention efforts - Scope and identify new growth opportunities and innovate to test and launch new products or features to capture them - Lead and empower a team of incredibly smart, passionate and driven people - championing our culture and employee brand - Collaborate with our local and regional cross-functional teams (Marketing, BD, Customer Experience, etc.) to turbocharge growth **What You Will Need** - Extensive experience in operations, preferably with direct ownership of growth goals in a matrix environment - **Strategic and analytical thinking**. Able to define and structure a problem, generate and validate hypotheses, focus and prioritize on highest impact efforts and make decisions backed by data, unafraid to dig deep with soundn business judgment - **Customer centricity**. Able to deeply