Manager II, Account Management - Enterprise

Manager II, Account Management - Enterprise Department: Sales & Account Management Team: Account Management Location: Chicago, United States Type: Full-Time **About the Role** As a Manager of Account Management, you will play a critical role in ensuring merchant success. This role is going to be split between leading a team focused on upselling and cross-selling additional services and optimizing operational performance to ensure merchant success. Account Managers within the Large National segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber’s value proposition, impact, and growth. By engaging stakeholders at all levels, you and your team will drive revenue expansion, implement upsell initiatives, and develop innovative strategies to **strengthen and scale partnerships**. **What You'll Do** - **Lead a team of Account Managers**, ensuring a timely and accurate execution with the assigned portfolio, in order to drive customer retention and expansion, and effectively identify and solve potential issues. - **Co-own and manage relationships** with key restaurant brands, **developing and executing the strategy** to achieve quarterly and annual growth goals. - **Drive revenue growth** by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering. - **Analyze performance** metrics to identify growth opportunities​ **and present data-driven** recommendations to help partners optimize their performance. - **Employ critical thinking and creative problem-solving** skills to navigate relationships and difficult partner conversations performance. - **Build strong relationships** with senior stakeholders and key decision-makers both internally and externally. - **Handle the big picture and the tiny details.** You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships. - **Partner with cross-functional teams.** Be the voice of the custom