Cloud Engineer

The application window is expected to close on: 04/15/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team The WebEx Platform and Infrastructure Engineering group runs/develops the platform for various WebEx collaboration services and shapes the future of work. Working within the Collaboration Technology Group, you’ll be part of a dedicated team transforming the connections between people and the information they need to share to better the business. Developer Experience connects those who build and improve collaboration with technology to empower their end-users to engage and innovate -- anywhere, on any device. Your Impact Support Cisco WebEx’s Federal customers by working closely with global SRE teams and technical leads to manage day-to-day service operations, capacity planning, and customer escalations, ensuring a seamless and reliable customer experience. Manage, monitor, troubleshoot the WebEx audio/video applications and services, Support the WebEx audio/video services in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. Apply SRE and DevOps principles to operate a globally scaled, highly available, and stable cloud service on the WebEx platform, while developing and following ITIL-based processes to maintain operational excellence. Use strong analytical skills to identify issues, propose solutions, review logs for errors, file defects, and implement design improvements to maintain service quality and reliability. Participate actively in on-call and pager duty rotations to provide top-notch, responsive support to customers, embodying the principles of Continuous Delivery, Continuous Visibility, and Assessment. Minimum Qualifications Bachelor’s degree plus 7 years of related experience, or Master’s degree plus 4 years, or PhD plus 1 year of related experience. Comprehensive understanding of VoIP protocols, architectural design, and implementation within enterprise environments. Demonstrated experience working effectively within Agile/Scrum development frameworks and cross-functional teams. Strong analytical and problem-solving skills to support complex cloud services. Preferred Qualifications Proven experience in the configuration, management, and troubleshooting of Oracle Session Border Controllers (SBC). Practical experience with Site Reliability Engineering (SRE) practices, including system monitoring, incident management, and operational automation to improve service reliability. Proficiency in writing and maintaining complex regular expressions for data parsing, log analysis, and automation tasks. Familiarity with additional programming or scripting languages and automation tools is a plus. Strong foundational knowledge of cybersecurity principles, threat mitigation strategies, and industry-standard security best practices. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants app ... (truncated, view full listing at source)