Sr Customer and Social Media Marketing Manager

Founded in 2017, Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happens—platforms like Microsoft 365, Salesforce, and hundreds more. Backed by top investors including Greylock, Norwest Venture Partners, and IVP, we’ve built a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Our team includes leaders who helped define the categories of endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, we’re transforming how SaaS is secured—in the era of agentic AI. Today, Obsidian is trusted by global enterprises like Snowflake, T-Mobile, and Pure Storage. We protect more than 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand—including many of the world’s largest Fortune 1000 and Global 2000 companies. With strong global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise on the horizon, we’re scaling quickly toward long-term growth and IPO readiness. Join us as we define the future of SaaS security! About The Role Obsidian is looking for a strategic and creative Customer Marketing Manager to build and scale programs that deepen customer engagement, celebrate customer success, and turn our users into passionate advocates. In this role, you’ll own customer storytelling - from case studies to milestone highlights - and scale Obsidian’s Customer Advocacy program. In this role, you will Customer programs: Develop and manage customer advocacy and engagement programs, including reference networks, lifecycle touchpoints, and customer marketing initiatives. Customer content creation: Alongside PMM, produce high-quality customer stories, case studies, testimonials, and milestone announcements that highlight Obsidian’s value proposition. Collaborate cross-functionally: with CS, Sales, Product Marketing, and Leadership to identify strong customer stories and expand our use cases. Advocacy references: Build and maintain a roster of customer champions who can support reference calls, speak at events/webinars, provide quotes, and participate in co-marketing. Insights reporting: Track engagement and measure the impact of customer marketing initiatives on retention, advocacy, and pipeline influence. Build and manage the company’s social media strategy and day-today content publishing and curation to raise brand awareness and strengthen Obsidian’s positioning as a leader in SaaS and AI security. Build and manage the company’s social media content calendar and work with cross functional teams to amplify key product milestones, customer success, industry recognition. Responsible for driving engagement with security professionals on LinkedIn. Your background looks something like this 5-7 years of experience in customer marketing, product marketing, or customer success. Good understanding of the cyber security space specifically SaaS and AI security is a plus. 2-3 years in B2B social media engagement with strong understanding of mainly LinkedIn and YouTube. Ability to create short-form videos and digital assets to support marketing needs. Exceptional storytelling, interviewing, and content development skills with a strong understanding of how to effectively engage on LinkedIn. Strong relationship builder with the ability to work closely with customers and internal stakeholders. Highly organized and able to manage multiple projects simultaneously. Passionate about amplifying customer impact and building programs from the ground up. Employee Benefits Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy: Competitive compensation with equity and 401k Comprehensive healthcare with dental and vision coverage Flexible paid time off and paid holiday time off 12 weeks of new parent o ... (truncated, view full listing at source)