Senior Network Engineer, Managed Services

Senior Network Engineer, Managed Services About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line. Learn more about us here ! This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin About your new role: As a Senior Network Engineer on our Managed Services team, your primary focus will be Palo Alto SD-WAN and security architecture. You'll take direct ownership of enterprise-grade connectivity and protection across our customer base, leading the design, configuration, and troubleshooting of Palo Alto Prisma SD-WAN and firewall deployments while maintaining the reliability of critical services including Internet, UCaaS, LTE, and VPN environments. Success in this role demands deep familiarity with Palo Alto platforms, a solid foundation in core networking disciplines (BGP, OSPF, VRRP, QoS), and a security-first approach to WAN architecture. Beyond Palo Alto, you'll regularly work across a multi-vendor ecosystem that includes Cisco, Fortinet, Juniper, Versa Networks, Cato Networks, Cisco Meraki, and Metaswitch UCaaS/voice platforms as part of CommandLink's global managed services portfolio. This is a Full-Time, 100% Remote opportunity . Key Responsibilities: Own SD-WAN architecture and design for enterprise clients, building scalable, resilient network solutions centered on Palo Alto Prisma SD-WAN and Next-Generation Firewalls. Architect, deploy, and troubleshoot complex routing and security configurations including BGP, OSPF, VRRP, QoS, and IPS/IDS policies. Lead customer onboarding into Palo Alto Prisma SD-WAN environments, managing integration and migration from start to finish. Support and troubleshoot multi-vendor environments across WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services. Design and refine LTE failover strategies, redundancy configurations, and hybrid WAN setups. Serve as a direct point of escalation with Palo Alto Networks and other vendors on complex technical issues. Proactively monitor customer environments, review logs, and identify and address threats or performance degradation before they become incidents. Share expertise with peers on Palo Alto best practices, including SD-WAN policy design and security posture alignment. Maintain thorough documentation of network architectures, security policies, and operational playbooks. Takes on additional responsibilities and projects as needed to support the success of the team and organization. What you'll need for success: High School Diploma or GED (Bachelor's degree in IT, Networking, or a related field preferred). 7 to 10 years of hands-on experience in networking and security, with preference for candidates coming from an MSP or ISP background. Deep practical experience with Palo Alto Prisma SD-WAN and Next-Generation Firewall platforms. Strong command of routing protocols (BGP, OSPF, VRRP), NAT, and VPN technologies. Demonstrated ability to configure Palo Alto security capabilities ... (truncated, view full listing at source)