Fulfilment Executive - FTC

Fulfilment Executive - FTC Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. ROLE OVERVIEW We are seeking a highly motivated and results-driven Fulfillment Executive to join our team at Multiverse initially on a fixed term contract. In this pivotal role, you will be the face of the candidate admissions journey, acting as the lead architect and voice of the Multiverse experience for over 20,000 learners annually. You will serve as an expert guide, steering candidates from their first point of contact through to successful enrolment. You will own the "big picture" of the funnel—delivering high-impact information sessions, overseeing rigorous eligibility assessments, and ensuring perfect role-fit evaluation. If you are a master of candidate sentiment and thrive in a high-engagement environment where you lead the narrative of the admissions journey, we want to hear from you . IN THIS ROLE, YOU WILL... - Own the candidate fulfilment journey, managing the entire admissions process from initial interest through to programme enrolment. - Deliver engaging information sessions to large groups of candidates, clearly articulating the benefits of our programmes and driving high-quality applications. - Act as the lead for candidate queries, providing professional, clear, and empathetic support through both one-to-one written correspondence and verbal guidance. - Assess eligibility and role fit, developing a deep understanding of our programme requirements to guide candidates into the roles that best suit their skills and career goals. - Manage proactive and reactive candidate follow-ups, ensuring that applications move through the funnel efficiently and no candidate is left without an update. - Ensure a frictionless "Flying Start" by identifying and resolving hurdles in the candidate application process before they reach enrolment. - Provide feedback on candidate sentiment, acting as a vital bridge by sharing insights with Sales and Account teams regarding how candidates are responding to the initial sales pitch. - Execute admissions processes across multiple systems with a high level of data integrity, ensuring candidate records are meticulously maintained and synchronised throughout the enrolment lifecycle. ABOUT YOU - Exceptional communication skills, with the ability to command a room during group sessions and provide nuanced, empathetic one-to-one written support. - Strong organisational and time management skills, specifically in managing high-volume candidate pipelines and meeting enrollment deadlines. - Detail-oriented mindset, with the ability to quickly learn and apply complex eligibility and regulatory frameworks for apprenticeship programs. - Resilience and a growth mindset, comfortable navigating high-frequency candidate follow-ups and adapting to changing business and programme requirements. - Candidate-centric approach, with a proven ability to assess "role-fit" and guide individuals toward the best outcome for their career - Technically agile with a keen eye for detail; you are comfortable navigat ... (truncated, view full listing at source)