People Operations Architect

People Operations Architect Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. ROLE SUMMARY This is a senior hands on role that bridges deep HRIS expertise with strategic People Operations leadership. As our People Operations & Technology lead, you will own the architecture, configuration, and continuous optimization of our HR technology ecosystem with HiBob as the cornerstone, while simultaneously driving the operational excellence of the full employee lifecycle. You will be equally comfortable getting into the detail of a complex HiBob workflow configuration and presenting a data-driven process improvement roadmap to senior stakeholders. This role is explicitly hands-on you will be expected to build, not just direct. You bring the curiosity, discipline, and craft to design systems from the ground up, and the strategic clarity to ensure everything you build serves a larger vision of employee experience and business scale. You will be the escalation point and the most technically capable person in the team. As Multiverse continues to scale, this team will grow with it, and you will play an active role in shaping who joins and how the Ops team develops. KEY RESPONSIBILITIES Workflow Design & Process Optimisation Systems thinking applied to the full employee lifecycle. - Architect end-to-end people workflows — design, document, and continuously iterate on processes spanning onboarding, role changes, performance cycles, and offboarding, treating each as a scalable, automatable system rather than a manual procedure - Map process flows to technology — translate policy intent and business requirements into workflow logic within the HR tech stack, identifying where automation, AI, or self-service can replace manual touchpoints. - Drive self-service adoption — design employee and manager journeys that default to self-service, reducing reliance on the People team for routine requests while improving the overall experience - Own and Architect advanced ticketing — own the operation, configuration, SLA framework, and continuous improvement of the HR ticketing system; build intelligent triage, routing, and resolution workflows that progressively reduce ticket volume through upstream self-service design HR Tech Stack integration HRIS, and integrations as strategic infrastructure - Own HiBob platform architecture lead configuration, module management and process redesign across the core HRIS, acting as the internal subject-matter expert on all platform matters - Architect system integrations — design and oversee the connection of HiBob with adjacent enterprise systems (payroll, ATS, finance, benefits), ensuring accurate, real-time data flows and eliminating manual re-entry Compliance & Data Governance Rigour, integrity, and trust as foundations of people infrastructure - Establish data governance standards — define and uphold rigorous frameworks for people data accuracy, access control, and security; conducting regular audits and ensuring all data structures within the HRIS are fit for purpose - Own compliance operation ... (truncated, view full listing at source)