Customer Specialist

We anticipate the application window for this opening will close on - 24 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Careers that Change Lives Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide. Check us out on LinkedIn: Medtronic CST We are currently looking for a Customer Specialist to join our Aible Clinic Team within Cranial and Spinal Technologies (CST). Within the CST Operating Unit, together with our customers, we are moving spine and cranial surgery from an art to a science. By integrating advanced technologies and a patient-centric approach, we can drive improvements in outcomes, efficiency, and overall well-being for millions of people around the world. As a Customer Specialist, you will collaborate with hospital staff, sales representatives, engineers, and aible solutions consultants to ensure patient specific implants are manufactured and delivered in time for surgery. This is an exciting opportunity to serve as a resource between engineering and the medical community. You will be a key partner and will be exposed to sensitive information requiring considerable use of tact, diplomacy, discretion, and judgement. Responsibilities may include the following and other duties may be assigned. Manage and update surgical schedules Collaborate with hospital staff, sales representatives, and consultants to obtain the information required to design a patient specific implant Collect patient radiographic images from different sources Ensure the case information is relayed to the corresponding engineer(s) in a timely and effective manner Clinic/hospital account management Must Have: Minimum Requirements Bachelor's Degree Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience Nice to Have Experience as a surgical scheduler Experience with hospital EMR/PACS For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work a ... (truncated, view full listing at source)