Key Account Manager

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Key Account Manager to join our Corporate Team in Kirkland, WA! This is a hybrid role, and candidates must be located in the greater Seattle area. *This is a full-time position. Standard business hours are Monday through Friday; however, flexibility is required to meet client needs, including evenings and weekends. JOB DESCRIPTION This is a senior, relationship-first position. You'll be the accountable owner for one or more of our most valuable clients, responsible for their satisfaction, the health of their accounts, and their long-term growth. You'll work closely with Business Development, Service Delivery Teams, and Finance, but your job is distinct from all three: you're the integrator, the advocate, and the strategic partner our major clients deserve. RESPONSIBILITIES Serve as the primary relationship owner for assigned client accounts, maintaining continuity, building trust, and ensuring clients have a clear internal point of contact outside of live operational delivery. Develop and maintain a Strategic Account Growth Plan for each client, identifying opportunities to add value through additional services or capabilities. Accountable for revenue growth and retention/satisfaction of the assigned accounts. Identify, qualify, and surface account-growth opportunities, and collaborate with Sales to support commercial execution. Monitor account performance and maintain visibility into gross profit margin (GPM) by service line and contract to ensure the financial health of the account. Identify and proactively address margin leakage, scope creep, or pricing risks to protect account profitability. Coordinate cross-functionally with Business Development, Operations/Service Delivery, and Finance to ensure a cohesive and consistent client experience. Lead client-facing communication and follow-up when operational issues arise, ensuring timely resolution and maintaining client confidence. Proactively manage account lifecycle activities, including contract renewals and strategic planning, to support long-term client retention and growth. Manage multiple high-value client relationships simultaneously while maintaining strong organization, communication, and follow-through. This position requires up to 25% travel. REQUIRED QUALIFICATIONS Degree or Certificate in Business Administration or a related field required, such as Finance, Economics, Management, or a similar business discipline. 7-10+ years of account management experience, preferably in a complex B2B services environment, with responsibility for managing senior client relationships end-to-end. Strong commercial acumen, including the ability to interpret financial performance indicators such as PL and margin, and engage in discussions related to scope, pricing, and value delivery. Proven ... (truncated, view full listing at source)