HR Operations Specialist

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson Johnson, FDA, DMV, PwC, KeyBank, Spotify, and HR BLOCK. About the Role The HR Operations Specialist is a hybrid position that delivers both operational HR support and HRIS systems administration within ABBYY’s global People Shared Services team. The role provides employee and manager support, ensures consistent application of People policies across assigned regions, and contributes to efficient, compliant employee lifecycle processes. In parallel, this position supports the configuration, optimization, and maintenance of our core People systems, HiBob (HRIS) and Greenhouse (ATS), and plays a key role in maintaining data accuracy, improving workflows, and enabling reliable People data reporting. This role is ideal for someone who enjoys solving problems, improving processes, and working at the intersection of People Operations and HR technology in a global, fast-paced environment. Key Responsibilities People Operations Support Provide regional People Operations support for an assigned geography within the global People Shared Services team. Ensure global People policies and workflows are applied appropriately within the region, accounting for local compliance requirements. Respond to employee and manager inquiries through our case management system (AskABBYY), meeting all SLAs with timely, accurate, and high-quality support. Process global HR lifecycle transactions, including onboarding, job changes, compensation adjustments, leaves, and offboarding. Maintain employee data in our People systems of record through validation, updates, and reconciliations. Partner cross-functionally to ensure coordinated employee lifecycle support. HRIS and ATS Systems Administration (HiBob and Greenhouse) Support configuration and ongoing management of HiBob (HRIS) and Greenhouse (ATS), including workflows, permissions, automations, custom fields, templates, and lifecycle processes. Translate business requirements into technical system changes, implementing enhancements and new features as needed. Troubleshoot system issues and partner with internal teams or vendors to resolve them. Serve as a knowledgeable resource on system functionality, best practices, and platform capabilities. Data Quality, Reporting Analytics Ensure accuracy and integrity of employee data across all People systems. Conduct data audits and reconciliations and resolve discrepancies. Support the creation and maintenance of scheduled and ad hoc People data reports and dashboards. Address data integration issues between People systems and downstream systems such as payroll, IT, or Finance tools. Process Documentation Support Create and maintain SOPs, workflows, system documentation, and user guides. Document system configurations and data processes to ensure clarity and consistency. Identify opportunities for process improvement, automation, and standardization across regions. Ensure all documentation reflects current policies, systems, and operational practices. Qualifications 6+ years of experience in People Operations, HR Operations, HRIS administration, or a similar hybrid role. Experience with HiBob (or another modern HRIS) and Greenhouse strongly preferred. Solid understanding of HR processes and the employee lifecycle. E ... (truncated, view full listing at source)