Engineer, RMDC

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit  fluenceenergy.com . Job Description: R emote Monitoring & Diagnostics Engineer (BESS) Location: Bangalore , India (24/7 Rotational Shift) Role Type: Full-time About the Role The Remote Monitoring and Diagnostics Center (RMDC) is the mission-critical arm of Fluence global service business . As an RMDC Engineer, you are the first line of defense for a global fleet of Battery Energy Storage Systems (BESS). You deep-dive into our SCADA system, Linux logs, analyze trends, and remotely troubleshoot the BESS to ensure industry leading availability and reliability of our global BESS fleet. Key Responsibilities 1. Remote Diagnostics & Recovery Rapid Response: Act as the primary technical responder for automated alarms and high-priority incidents across the global BESS fleet. System Deep-Dives: Remotely troubleshoot and resolve issues across the full BESS stack: Battery Management Systems (BMS), Power Conversion Systems (Inverters), HVAC, and SCADA controllers. Field Coordination: Drive Incident Management by providing Field Service Engineers (FSEs) with precise diagnostic data to minimize mean time to repair (MTTR) and meet strict SLAs. 2. Linux & Systems Administration Environment: Monitor and maintain Ubuntu/Linux-based site controllers. System Health: Perform log analysis (syslog, application logs) to identify root causes of software hangs or communication timeouts. Security: Assist in OS patching, system hardening, and connectivity audits to maintain NERC-CIP or local compliance standards. 3. Industrial Networking & SCADA Connectivity: Troubleshoot industrial protocols e.g., Modbus Data Integrity: Monitor SCADA telemetry trends to preemptively identify hardware degradation or communication flapping. 4. Incident Management & Documentation Root Cause Analysis (RCA): Transition from fix to prevent by documenting technical evidence for Engineering and Product teams to resolve recurring fleet-wide bugs. Reporting: Maintain high-fidelity incident records to ensure seamless handovers during 24/7 shift rotations. Qualifications & Experience Minimum Requirements: Education: Bachelor’s degree in electrical , m echanical, e lectronics, or c omputer Engineering Experience: 2 years in a N etwork O perations Center (NOC), Remote Operations Center (ROC), or Industrial Control Room environment . Technical Proficiency: Hands-on experience on Linux operating system , SCADA platforms, Industrial n e twork and communication protocols. Adaptability: Ability to work a 24/7 rotational shift schedule in the Bangalore , India office. Preferred Plus Skills: Direct experience with Battery Energy Storage Systems (BESS) or Renewable Energy (Solar/Wind). Familiarity with Power Electronics (Inverters/Transformers). Experience using ticketing systems (e.g., Salesforce Service Cloud ) and SCADA visualization tools (e.g., Radix Mango DAS ). Our Culture At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world. Unleash Voices We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, drivi ... (truncated, view full listing at source)