Renewals Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO Team Overview: The Renewals Team at Braze is responsible for managing the company's book of business, identifying risks and opportunities across accounts. They employ successful strategies to address these factors, ensuring the continued satisfaction and retention of customers. Their primary goal is to secure renewals that are beneficial and aligned with the needs of both Braze and its customers. Responsibilities: As a Renewal Manager, you will oversee the end-to-end renewal process for contracts within your assigned territory, ensuring alignment with company policies and objectives. Your role will be critical in driving operational efficiency, maintaining data integrity, and collaborating across teams to support revenue retention. Renewal Project Management: Lead the internal renewals process by building account strategies, managing key timelines, and preparing pricing proposals to drive successful contract execution. Operational Excellence: Own the internal quoting and Order Form process, ensuring agreements are structured correctly, signed on time, and accurately reflected in internal systems. Cross-functional Collaboration: Work closely with Sales, Customer Success, and other internal teams to identify risks and growth opportunities across accounts, supporting a seamless renewal process. Data Reporting: Build and maintain reports to track key metrics such as renewal revenue, bookings, retention rates, and overall customer health, leveraging data to identify trends and support decision-making. Forecasting Insights: Lead regular regional forecast calls, providing visibility into key renewals, potential risks, and growth opportunities while advising on forecasting best practices. Churn Retention Analysis: Own churn reporting for your region, analyzing contraction and growth trends within the book of business and effectively communicating insights to cross-functional stakeholders. Process CRM Improvements: Support Sales with process guidance, complex deal structures, and CRM data accuracy, proactively driving system enhancements and best practices. WHO YOU ARE An individual with a background in Sales, Operations or Customer Success. You are very organised and detail orientated, with strong accountability. You have strong analytical skills and are commercially aware. You are someone who can build strong interpersonal relationships and has the confidence to coordinate internal stakeholders. A desire to learn and develop skills focused on the core objectives above. Experience working with Salesforce CRM. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work ... (truncated, view full listing at source)