Operations Associate

Operations Associate WHY CLIPBOARD EXISTS: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. ABOUT CLIPBOARD: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company https://www.ycombinator.com/topcompanies/ with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here https://www.clipboardhealth.com/careers. Overview The Operations Strategy Associate role is a generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities. You’re likely someone who’s interested in and capable of solving different problem types, you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem-solver who is eager to flex into multiple different types of roles and responsibilities depending on what’s needed and most impactful. While we know that you'll likely start working within one of our Operations teams, we don’t know exactly what work or projects you’ll drive out of the gate, so you’ll notice the work we’re advertising isn’t entirely specific. Some candidates may begin in more execution-focused roles within Operations (similar to CX), depending on their strengths, while others may take on project or team leadership earlier on. But we’ll make a few promises about the role: it will be high-impact, fast-paced work that directly affects our customers, product, and business. In terms of “what might I actually do” – here’s a list of example initiatives to give you an idea: - Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process. - Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts. - Build an internal predictive analytics model to catch bad payers earlier with high accuracy. - Spearhead a quality task force that ensures top quality for our biggest customers. - Manage a team of agents within one of our Operations teams. - Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes. WHO WE'RE LOOKING FOR We find those who are most successful in this type of role: - Are insatiably curious and notice non-obvious clues and patterns: Curiosity https://creatingvalue.substack.com/i/46535664/noticing-and-curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way. - Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth. - Bring a tenacity and persistence ... (truncated, view full listing at source)