Onboarding Specialist

Onboarding Specialist Department: Sales & Account Management Team: Sales Location: Chicago, United States Type: Full-Time **About the Role** ##### Uber Eats is looking for talented operations representatives to scale our Restaurant Onboarding Operations. The Restaurant Onboarding Specialist will provide exceptional customer service, ensuring a streamlined and efficient signup and setup process, providing continued support to merchants as they navigate the early stages of their lifecycle on our platform. This role essential to Uber Eats’ growth and success, will help speed up the onboarding process, troubleshoot challenges to improve merchant experience, and leverage restaurant feedback to contribute to the efficiency of the Sales and Operations teams. **What You'll Do:** - Work with a designated sales team to help optimize their merchant signup and early lifecycle experience - Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to: - Account set up and verifying critical account information - Assist in menu edits and enhancements - Upload photography - Train restaurant partners on how to use the Uber Eats app, tablets/printers which include accepting, adjusting, and canceling orders - Proactively recommend and promote additional relevant products or services to restaurant partners (e.g., promotional offers, advertising placements). - Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience - Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation of Uber Eats on a daily basis - Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback ##### **Basic Qualifications:** - At least 1 year of experience in sales, operations, customer support, account management, or similar functions ##### **Preferred Qualifications:** -