Enterprise Customer Success Manager

Enterprise Customer Success Manager Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50 https://www.deloitte.com/ca/en/about/press-room/deloitte-canada-announces-its-annual-technology-fast-50tm-program-winners.html). We invite you to read our startup story https://rewind.io/blog/why-we-started-rewind-backups/ to learn where we came from and where we’re going. Read about our mission, story and values here https://rewind.com/about-us/. To find out more about our perks, click here https://rewind.com/careers/#:~:text=Working%20at%20Rewind%20has%20its%20perks. Some of our Blogs might help you get a better understanding of what we do here. You can find them all here https://rewind.com/blog/. Thriving at Rewind: We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here's what it takes to succeed with us: - Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win. - Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them. - Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life. - Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users. - Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success. - We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones—it’s about making the experience rewarding along the way. ABOUT THE ROLE We’re looking for an Enterprise Customer Success Manager to help define and build what customer success looks like at Rewind. This is a foundational role for someone who thrives at the intersection of strategy and execution. As our founding CSM, you’ll report directly to the CRO and partner closely with enterprise and upper mid-market customers to ensure they realize the full value of Rewind. You’ll play a critical role in designing and scaling our customer success function, including building the systems, playbooks, and best practices that will support long-term growth. You’ll own the end-to-end customer experience, from pre-sale testing/onboarding through to renewal, with a focus on driving value, satisfaction, and retention. Along the way, you’ll collaborate closely with Sales/Account Management, Sales Engineering, Product, Marketing and Support to ensure a seamless and successful customer journey. This role is ideal for someone with strong B2B SaaS customer success experience who excels in early-stage environments and is energized by building from the ground up, bringing structure, shaping strategy, and creating impact where it doesn’t yet exist. WHAT YOU’LL DO Enterprise customer partnership & value realization - Manage relationships with a portfolio of enterprise and upper-mid market customers, serving as their primary strategic partner at Rewind - Guide customers through pre and post sale testing, implementation, adoption, and ongoing success planning to ensure they achieve value from Rewind’s platform - Conduct ... (truncated, view full listing at source)