Benefits & Billing Coordinator (Temporary)

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Benefits Billing Coordinator (Temporary) , to join our Care Support team! The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The Benefits Billing Coordinator (Temp) will serve as the primary point of contact for our members–Providing exceptional support and assistance through multiple communication channels, including but not limited to, inbound calls and emails. The ideal candidate ensures timely and accurate service that exceeds our member’s expectations. This is a non-clinical support role. This is a temporary position with the opportunity to extend or convert to full-time based on performance and business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This remote position reports to the Care Support Team Lead. You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer. 9:00 AM-5:00 PM EST 10:00 AM-6:00 PM EST 11:00 AM-7:00 PM EST 12:00 PM-8:00 PM EST What you’ll do: As a Temp Billing Benefits Coordinator, you are the frontline engine of our member experience. This is a fast-paced, high-volume role that requires flexibility. You will be expected to pivot between phone and email support seamlessly throughout the day, depending on the needs of the business and our members. Manage a steady, high volume of inbound calls and emails daily. You are the primary point of contact for our members and the bridge to their care. You will help members with a wide variety of needs; including but not limited to, benefit and cost education, insurance verification, and billing disputes, while remaining agile enough to resolve or triage additional member concerns as they arise. Act as a first-line troubleshooter for members facing technical hurdles, particularly around payment processing and platform navigation. Escalate issues as needed to cross-functional partners for resolution. Communicate sensitive health and financial information with high emotional intelligence. You will de-escalate stressful situations by actively listening and providing solution-focused support, all while remaining strictly HI ... (truncated, view full listing at source)