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Program Manager, Customer Experience Remote (India)Product /Remote /Remote APPLY FOR THIS JOB Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, Sprinto combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, Sprinto supports 300+ integrations and 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS. Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, Sprinto is recognised as a Leader on G2 in Compliance Automation and has been named a LinkedIn Top Startup multiple years in a row. Sprint With Sprinters At Sprinto, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious ideas and deliver your best output in a fast-paced, innovative, and supportive environment. Joining Sprinto means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined. What the Role Involves: The Program Manager, Customer Experience will build and scale the programs that make Sprinto's customer journey more predictable, efficient, and valuable, by identifying friction across handoffs, onboarding, implementation, adoption, support, renewal, and expansion, and turning these into cross-functional programs with clear owners, operating cadence, metrics, and measurable business impact. In parallel, you will directly own deployments for some of our largest enterprise customers, acting as the project lead to drive successful onboarding and time-to-value, while using these engagements as a ground-level lens into customer challenges to inform scalable systems, playbooks, and improvements. This is a high-ownership IC role for someone who combines strong stakeholder management, structured execution, data fluency, and customer empathy, and can move seamlessly between delivering outcomes for individual customers and improving the overall customer experience at scale. Key Responsibilities Identify friction across the customer journey — using both data and firsthand experience from enterprise deployments — and translate it into scoped, measurable CX programs. Own end-to-end project management for deployments of key enterprise customers, driving onboarding, implementation, and time-to-value. Lead cross-functional CX initiatives from charter to launch to adoption (e.g., onboarding redesign, SLAs, support routing, QBRs, health scoring, AI workflows). Build and run program structures: plans, governance cadences, risk tracking, decision frameworks, and launch readiness. Align Sales, Solutions, CS, Support, Product, Engineering, and Ops on ownership, tooling, and execution. Define and track program success through dashboards, business reviews, and KPI frameworks tied to customer outcomes. Convert repeat customer scenarios into standardized playbooks, documentation, and enablement assets. Prioritise improvements using customer feedback, onboarding data, support signals, and deployment learnings. Drive adoption of new processes and systems through strong change management. Provide leadership with clear updates, trade-offs, and visibility into progress, risks, and blockers. Required Skills & Competencies 2-5 years in Program Management, Customer Success Operations, Service Delivery, Implementations, Business Operations, or a similar cross-functional role in B2B SaaS. Proven experience leading complex initiatives with multiple stakeholders, competing priorities, and measurable business outcomes. Strong operator mindset: able to move from a ... (truncated, view full listing at source)