Apply

Customer Success Manager BengaluruCustomer Experience /Remote /Remote APPLY FOR THIS JOB Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, Sprinto combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, Sprinto supports 300+ integrations and 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS. Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, Sprinto is recognised as a Leader on G2 in Compliance Automation and has been named a LinkedIn Top Startup multiple years in a row. Sprint With Sprinters At Sprinto, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious ideas and deliver your best output in a fast-paced, innovative, and supportive environment. Joining Sprinto means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined. What the Role Involves: We’re looking for a Customer Success Manager who’s equal parts relationship builder, strategic thinker, and commercial operator. In this role, you’ll be the face of Sprinto for our customers in the US — ensuring they see value from day one, achieve their compliance goals, and grow with us. This isn’t a seat for someone who is only operationally or transactionally sound. We want a CSM who can sit across the table from a customer, connect Sprinto’s capabilities to the outcomes the business actually cares about, and articulate that value in the buyer's language — cost avoided, time saved, risk reduced, revenue unlocked. If you love turning customers into fans, think in terms of business outcomes rather than tickets closed, and use modern AI tools to move faster than the people around you — we want to hear from you. Key Responsibilities Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships, share key product updates, and ensure they’re on track to meet their goals with Sprinto. Sell the Value, Not Just the Feature: Strategically articulate the business value of Sprinto to every stakeholder — from the security engineer to the CFO — so customers understand not just the “how” but the “why” behind what they’re paying for. Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximise the value they get from Sprinto, and tie that adoption back to measurable business outcomes. Practice Value Engineering: Build and maintain value cases for your accounts — quantify ROI, time-to-audit, hours saved, and risk mitigated. Use these to frame QBRs, renewals, and expansion conversations. Own Your Outcomes: Manage individual and pod-level OKRs — track performance and drive the activities that deliver real impact on retention, expansion, and advocacy. Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials. Retention and Expansion: Manage renewals, identify upsell and cross-sell opportunities, and grow your customer portfolio’s revenue without compromising on experience. Be a Strategic Partner: Act as a trusted advisor to customers — bring a point of view, challenge thinking where it helps them, and be the person they call before they call their auditor. Work Smart with AI: Use tools like Claude, ChatGPT, and other AI assistants every day to prepare for customer conversations, draft communications, analyse account health, and scale your own output. Mentor & Multiply Impact: Su ... (truncated, view full listing at source)