Remote Clinical Care Liaison (Weekends)

***Schedule: Full-time, 40 hours per week. Work schedule includes Saturday, Sunday, and Monday plus two additional weekdays (8:00 AM – 5:30 PM PST), with two weekdays off.*** Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers. We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Opportunity _*]:min-w-0 gap-3"> The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers. _*]:min-w-0 gap-3"> This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task. What You'll Do Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time Maintain accurate, compliant patient documentation within our EMR system Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment Participate in after-hours on-call rotation to support continuity of care Contribute to quality improvement initiatives and operational efficiency projects How We Measure Success Patient Communication Responsiveness 95% of inbound calls answered within 60 seconds (~30 calls/day) Average caller wait time under 30 seconds; maximum not to exceed 2 minutes Urgent voicemails resolved within 1 hour; non-urgent within 1 business day After-hours voicemails addressed within 2 hours of next business day open Care Coordination Task Management 95% of clinical messages and emails addressed within 2 hours Routine tasks completed within 7 days; STAT tasks within 24 hours 100% of daily visit reminder calls completed (~20 calls/day) Documentation Quality Minimum 6 hours of care coordination activity logged daily Patient satisfaction scores of 8.5/10 or higher Full compliance with HIPAA, CMS, and OIG requirements at all times What We're Looking For ***Schedule: Full-time, 40 hours per week. Work schedule includes Saturday, Sunday, and Monday plus two additional weekdays (8:00 AM – 5:30 PM PST), with two weekdays off.*** Bachelor's degree required; Healthcare Administration, Health Sciences, Public Health, or related field preferred 3+ years of healthcare coordination, patient services, or clinical operations experience Prior experience with geriatric, Medicare Adva ... (truncated, view full listing at source)