Senior Customer Success Manager, Uber Direct Enterprise Restaurants

Senior Customer Success Manager, Uber Direct Enterprise Restaurants Department: Sales & Account Management Team: Account Management Location: New York, United States Type: Full-Time About the Role Uber Direct is one of Uber’s fastest growing businesses, enabling merchants to unlock last-mile delivery for their customers via their owned and operated channels (outside of the Uber Eats marketplace). We have developed strategic partnerships with key Merchants across Restaurants, Grocery, Convenience and Rx verticals and are seeking a Senior Customer Success Manager to join our growing team! As a Senior Customer Success Manager, you will serve as a trusted partner to our Enterprise Restaurant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product, and other technical counterparts to develop, implement, and automate critical business processes to better manage the day-to-day performance of our merchants. At its core, this role is for an individual who: 1. Part Operator Part Strategist: You see the forest from the trees. You have the ability to get into the weeds with senior clients while also establishing a vision for both their and our growth. 2. Remains Calm, Cool & Collected: You find focus in fast-paced, sometimes ambiguous environments. Whether it's a new challenge for you or the organization, you welcome them with open arms; 3. Challenges the Status Quo: You possess an insatiable appetite to solve strategic problems by quickly getting to the core of an issue through investigation, data and analysis. Whether its internal leadership or a merchant executive, you voice your opinion for the betterment of the team; and 4. Demonstrates Empathetic Leadership: You understand the importance of diversity in the workplace and are able to foster connections with your peers by putting people first and building personal relationships. 5. Passionate Storyteller:You understand the value of narrative building and data-driven communications and enjoy using these tools to create mutually beneficial outcomes for Uber and our partners What the Candidate Wil