Account Manager, Uber Eats (SMB/Mid-Market), DMV

Account Manager, Uber Eats (SMB/Mid-Market), DMV Department: Sales & Account Management Team: Account Management Location: Washington, United States Type: Full-Time **About the Role** Uber Eats is about more than just moving food; it’s about moving local economies. As an **Account Manager** for our Small-to-Medium Business (SMB) and Mid-Market partners in the DMV (DC, Maryland, Virginia) area, your mission is to ensure our restaurant partners don't just survive on our platform—they thrive. This isn't a "check-the-box" relationship role. It is a high-stakes sales position where you will own a quota and be responsible for the growth and retention of a diverse portfolio. The pace is fast, the DMV market is competitive, and the reality is often messy. You will deal with busy restaurant owners who have a million priorities; you’ll need the grit to get their attention and the analytical "muscle" to prove why growing with Uber is their best bet. We’re looking for someone with an owner’s mindset—someone who sees a struggling merchant not as a data point, but as a challenge to be solved through strategic upselling and relentless advocacy. **What You’ll Do** - **Own the Growth:** Drive the commercial success of a DMV-based portfolio by hitting ambitious targets for upsell and cross-sell of Uber products (like Uber Direct, Sponsored Listings, and loyalty programs). - **Navigate the No:** Lead tough, customer-facing negotiations with restaurant owners to expand partnerships and secure long-term commitments in a crowded market. - **Consult with Data:** Use performance metrics to build a "growth story" for your partners, turning complex delivery data into simple, actionable steps that increase their revenue. - **Master the Hustle:** Manage high-volume outbound outreach—via phone, email, and the occasional in-person visit—balancing the urgency of immediate sales with the patience required for long-term trust. - **Unblock Partners:** Act as the bridge between your merchants and Uber’s internal product teams, navigating internal complexity to resolve blockers that stand in the way of a partner’s success. - **Drive Retention:** Identif