Manager, Business Development Representatives “BDR”, Americas, Mastercard Services

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Business Development Representatives “BDR”, Americas, Mastercard Services About the Role Mastercard Services is seeking a proven Business Development leader to build and scale a high-performing BDR team across the Americas, with a particular emphasis on Latin America. This is a builder's role — you will design processes, frameworks, and playbooks from the ground up while simultaneously rolling up your sleeves to coach and develop your team. You bring firsthand experience as a BDR or outbound seller and remain actively engaged with industry best practices, emerging sales methodologies, and relevant literature. Success in this role requires the ability to cultivate deep, trust-based relationships across a complex global organization spanning hundreds of products and diverse stakeholder groups. You are equally comfortable shaping strategy and executing at the ground level, and you thrive in environments where the path forward must largely be created/improved rather than inherited. What Makes This Role Distinctive • Latin America focus: You will tailor prospecting strategies to local business cultures, languages, and buyer dynamics with primary focus on Latin America with some secondary coverage of North America. • Build from scratch: You will architect the BDR function's infrastructure, including outreach cadences, playbooks, onboarding programs, and performance frameworks. • Hands-on leadership: You lead by example, drawing on your own experience as a prospector to coach your team on cold calling, email sequencing, and LinkedIn outreach. You stay current with industry developments and bring fresh thinking to the team regularly. • Navigate complexity: Mastercard Services operates across a vast portfolio of products and a matrixed global organization. You will build the relationships and internal fluency needed to develop strong internal collaboration and position the right solutions to the right prospects. Key Responsibilities Team Leadership & Development • Lead, mentor, and manage a subset of the Americas BDR team, fostering a high-performance culture grounded in accountability, learning, and professional growth. • Provide ongoing coaching rooted in your own hands-on experience as a prospector — including live call coaching, email and LinkedIn reviews, and objection handling workshops. • Stay actively engaged with industry best practices, new sales methodologies, and relevant literature, continuously bringing fresh thinking and techniques to the team. • Design and deliver structured onboarding and development programs so new team members ramp quickly and effectively. Latin America Market Development • Develop deep expertise in key Latin American markets, adapting prospecting strategies to reflect regional business cultures, decision-making styles, and buyer expectations. • Build relationships with senior stakeholders across the region, earning trust and credibility with enterprise prospects in financial services, retail, technology, and adjacent verticals. • Partner with regional Sales and Marketing leaders to ensure BDR activity is aligned with local go-to-market priorities. Process Building & Optimization • Improve existing and implement additional components of the BDR function's core infrastructure from the ground up: outreach cadences, qualification frameworks, handoff protocols, and performance management rituals. • Continuously evaluate and iterate on processes and workflows to increase effi ... (truncated, view full listing at source)