Strategic Partner Manager I

About the Team The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact. About the Role As a Strategic Partner Manager I (SPM) , you will own and grow relationships with a portfolio of SMB restaurant partners across your assigned region. You’ll serve as the primary point of contact to your merchants – helping them improve performance, adopt new products, and expand their partnership with DoorDash. In this role, you’ll balance relationship management with revenue responsibility. You’ll lead regular business check-ins, present data-backed recommendations, upsell incremental solutions, and ensure partnership terms continue to drive value for both the merchant and DoorDash. You’ll also work cross-functionally to resolve issues, support operational improvements, and maintain high levels of satisfaction and retention. You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office. You’re excited about this opportunity because you will… Manage and grow merchant partnerships: Own a book of SMB restaurant partners across your region while meeting revenue and retention goals Drive merchant performance: Lead quarterly business reviews (QBRs) that highlight wins, identify gaps, and outline opportunities for growth Reduce churn and drive expansion: Proactively identify risk, recommend DoorDash products, and guide merchants toward expansion opportunities Optimize operations with data: Use internal data and unit economics to evaluate daily operations and recommend improvements Present strategic recommendations: Explain forecasted revenue growth and propose customized sales packages that improve performance and brand perception Collaborate cross-functionally: Partner with Product, Operations, Sales, and Support teams to deliver a seamless and high-quality merchant experience We’re excited about you because you have… 3+ years of experience in account management, post-sales, customer success, or a related client-facing role Proven ability to drive customer satisfaction, retention, and product adoption through a merchant-first approach Strong analytical skills with experience building data-driven recommendations and client-facing QBRs Comfort managing multiple stakeholders, timelines, and priorities across a book of business Experience working with sales and productivity tools such as Salesforce, Outreach, Sales Navigator, and Google Workspace Strong communication skills and the ability to build trusted relationships with small to mid-sized market merchants Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. I ... (truncated, view full listing at source)