Senior UX Designer, Agent Design

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Join Workday's Connected Experiences Design team, where we are shaping the future of AI Agent for horizontal Self Service across Workday’s platform. Our vision is simple: create intelligent, trustworthy agent experiences that help people get what they need quickly, confidently, and with less effort. You will work across our Connected Experiences and Agent Factory teams, building world-class agentic experiences that span Workday's core entry points in web, mobile, and third-party integrations through Workday Everywhere. As AI continues to reshape how people interact with enterprise software, this team is defining how self-service agent experiences should feel across channels: clear, connected, dependable, and deeply useful. We're on a mission to make advanced AI capabilities feel intuitive and effective for millions of users worldwide. What to expect from the culture: You'll join a customer-first organization where continuous learning is part of the everyday experience — through mentoring, coaching, and collaboration with talented teammates who share a growth mindset and a genuine passion for designing the right thing. We foster a fun, social working environment where you are encouraged to be your true self, and we back that up with competitive salary and benefits, including flexible scheduling and parental leave to support you at every stage of life. About the Role As a Senior UX Designer on the Connected Experiences Design team, you will work alongside design and product teams to shape how self-service agents communicate, guide users, recover gracefully, and integrate into broader end-to-end journeys across web, mobile, and Workday Everywhere surfaces. This role focuses on agent design responsibilities — defining the conversational standards, interaction patterns, and transparency models that make Workday's AI agents trustworthy and effective for millions of users around the world. This is an ideal role for a designer with a strong background in conversational design who understands how to create natural, task-oriented interactions across multi-turn flows. You will also partner closely with Design Systems to scale new patterns, extend reusable guidance, and maintain best practices across the product. In this role, you will be responsible for: Leading the Self Service agent experience at scale for millions of users around the world Defining conversational UX standards for agent responses, including formatting, length, clarity, tone, and data summarization Designing natural, task-oriented multi-turn interactions that help users complete self-service goals with confidence Designing and applying platform transparency patterns such as loading, progress, and thinking states so users always know what the agent is doing Implementing soft refusal, fallback, and e ... (truncated, view full listing at source)