Merchant Operations Associate

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Role As a Merchant Operations Associate you will focus on improving the core merchant experience by resolving operational issues related to menus, content, and equipment. You’ll work closely with internal teams to ensure merchants have accurate, high-quality menus, fast resolution of equipment issues to ensure smooth day-to-day operations on the platform. You’ll act as a problem-solver and quality driver, identifying recurring issues, improving internal processes, and ensuring that merchants receive clear, timely support. This role is well suited for someone with 3–4 years of support or contact centre experience who is comfortable responding fast, handling large data sets, operational complexity, spotting patterns, and driving improvements across workflows. What you’ll be doing Responsible for creating, updating and maintaining menus / assortments for all active merchant partners on the Wolt platform, and making sure that both text and visuals reflect the Wolt brand Successfully handle support and troubleshooting in all matters related to gear and equipment in order to ensure optimal operational performance. Continuously guide merchants towards self-service, educating them on “how things work”, and showing them the best way forward in their collaboration with Wolt when it comes to their assortments. Ensure menus are accurate, up to date, and meet quality standards Identify recurring issues and process gaps, and work with cross functional teams to address them Create automated workflows wherever possible to drive efficiency and reduce manual work within the team Our humble expectations 3–4 years of experience in inbound or outbound support or contact centre roles. Experience handling operational or content-related tasks with high attention to detail. Comfort working with systems, tools, and structured processes. Strong problem-solving skills and the ability to identify patterns and root causes. Experience with ticketing or CRM systems. Basic data handling skills and ability to navigate multiple tools. Clear and effective communication, both written and verbal. Ability to work cross-functionally and contribute to process improvements. Being tech savvy and the ability to quickly learn and adapt to new tools will help you greatly in the role Bonus: Experience in the food, restaurant, hospitality, or marketplace environments Excellent communication skills in both writing and on the phone Fluent in Danish and English to be able to both communicate with partners, and create the product selections in Danish and English Bonus: If you speak Arabic, Turkish, or Persian Experience with Excel / Google Sheets will be a strong advantage Structured, detailed and service-oriented Self-starter with a ''can-do'' attitude and a drive to continuously improve on your own processes while raising the bar. What we offer 😎 Cool office in Copenhagen near public transport 💻 MacBook, iPhone and company-paid subscription plan 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt 🩹 Healthy insurance 🧑‍🤝‍🧑 Social gatherings A central role in driving merchant experience on Wolt and the opportunity to shape internal processes and contribute to scalable operational improvements Fle ... (truncated, view full listing at source)