Director, Renewals

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Renewals Director leads a team responsible for driving customer retention, revenue predictability, and operational excellence through the effective management of LogicMonitor customer contract renewals. This role leverages AI-enabled tools and data-driven insights to streamline forecasting, automate processes, and identify churn risks or growth opportunities across the customer base. This leader will lead and scale a team of Renewals Managers, bringing greater rigor to forecasting, consistency to execution, and clarity to ownership across the post-sale lifecycle. Working cross-functionally with Customer Success, Sales, Finance, and Legal, the manager ensures a seamless renewal experience that balances customer satisfaction with commercial outcomes. Ultimately, this position advances LogicMonitor’s mission to optimize customer value and scalability through intelligent, proactive renewal management. Responsibilities: Renewal Retention Performance Own company-wide renewal outcomes, including Gross Revenue Retention (GRR) and support of Net Revenue Retention (NRR) Define and operationalize a segmented renewal strategy (enterprise, mid-market, SMB/tech-touch as applicable) Lead and evolve the renewals function by owning the full lifecycle of SaaS contract renewals from forecasting to negotiation, ensuring efficiency, customer satisfaction, and predictable revenue outcomes. Drive early risk identification and intervention frameworks to reduce churn Engage with key decision-makers to understand evolving customer requirements, resolve potential obstacles, and drive timely, value-oriented renewals. Serve as a renewal subject matter expert, educating cross-functional teams on best practices, system updates, and the evolving role of automation and intelligence in the renewals process. Be a commercial pricing, packaging, and offer expert. Advise and guide the team, customers, and partners on optimizing their investments. Forecasting Predictability Build and maintain a high-confidence renewal forecast across all segments. Leverage AI-driven tools and analytics to forecast renewals, identify churn risk, monitor renewal / team performance, and surface cross-sell or ups ... (truncated, view full listing at source)