Merchant Operations Manager, Comms & Engagement

Merchant Operations Manager, Comms & Engagement Department: Operations Team: Local Operations Location: Taipei City, Taiwan (ROC) Type: Full-Time **#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Role** As the Merchant Operations Manager, Comms & Engagement, you will play a key role in leading a team to deliver high-quality and effective communications to over 80k merchant partners across Taiwan. You will help ensure a seamless and consistent merchant experience, with a focus on communication excellence and engagement at scale. Your primary mission is to manage and optimize communication and engagement initiatives that support our merchant partners. **Your Impact in Role** **1\. B2B Communication Strategy Development** - Manage the development and execution of merchant communication plans, ensuring alignment with business objectives and resonance with merchant partners. - Monitor communication channel performance and cost efficiency, providing regular reporting and supporting optimization efforts. - Partner with the team to ensure communication content (e.g., copy, visuals, formats) is engaging, effective, and aligned with brand guidelines. **2\. Merchant Engagement & Partnerships** - Own the planning and work with the team on execution of merchant engagement initiatives, including online and offline events, to strengthen relationships and enhance brand presence. - Coordinate with external hardware stakeholders to ensure smooth operations and a seamless merchant experience. - Manage industry partnerships to deliver additional value and benefits to merchant partners. **3\. Team Management** - Lead and coach a team of three, ensuring clear prioritization, high-quality delivery, and team development. **4\. Cross-Functional Collaboration** - Collaborate closely with cross-functional teams (Operations, Commercia