Strategy & Operations Senior Manager - Mobility Membership & Loyalty

Strategy & Operations Senior Manager - Mobility Membership & Loyalty Department: Operations Team: Operations Location: Tokyo, Japan Type: Full-Time **About the Role** Japan is one of Uber's most dynamic and fastest-growing membership markets — home to the one of the largest Uber One member bases globally and the fastest-growing loyalty program. With membership-driven retention at the core of Japan Mobility's growth strategy, we're looking for a sharp, execution-focused operator to own and accelerate how riders in Japan discover, engage with, and stay loyal to Uber One. As the Senior Operations Manager, Membership & Loyalty for Japan Mobility, you will own the end-to-end strategy and execution of membership growth, retention, and loyalty programs (such as points & airline mileage) across one of Uber's most unique and competitive ride-hailing markets. You'll work at the intersection of local consumer insights, global product capabilities, and cross-functional partnerships — bringing Uber One to life for Japanese riders in ways that are culturally resonant, commercially impactful, and operationally excellent. This is a high-ownership role for someone who thrives on ambiguity, loves building in fast-moving environments, and wants to leave a measurable mark on one of the most exciting consumer products in the world. **Why This Role** - **Market leadership moment:** Japan Mobility membership is on a steep growth curve, and we're just getting started - **Real ownership:** You'll shape strategy and execute it — no hand-holding required - **Global leverage, local impact:** Sit at the heart of Japan's consumer business while working with world-class global teams - **High visibility:** This role is central to the 2026 Japan Mobility strategy and reports into senior leadership locally and globally **Your Impact in Role** **Strategy & Planning:** - Define and own the Japan Mobility membership growth roadmap — from subscriber acquisition and conversion to retention and win-back. - Develop and execute quarterly and annual plans for Uber One penetration within Japan Mobility, aligned to global membership OKRs. - Identi