Senior Strategy & Operations Manager, Reserve & Venues

Senior Strategy & Operations Manager, Reserve & Venues Department: Operations Team: Local Operations Location: Amsterdam, Netherlands Type: Full-Time **About the Role** Be part of the team turning Uber’s mobility strategy into reality for high‑value rider use cases across EMEA. Reserve lets riders pre‑book reliable trips for critical moments; Venues focuses on delivering a 5‑star on‑ground experience at key locations such as stations, major attractions & events. You will own the end‑to‑end performance of these use cases across the region. In the first phase of the role, you will spend the majority of your time (~80%) ramping up on Reserve to become the EMEA subject‑matter expert, before gradually expanding your remit across the Venues portfolio. **What the Candidate Will Do:** 1. **Own Reserve’s Performance & Growth:** Learn the ins and outs of the product while monitoring and actioning on performance to offer riders peace of mind on their most critical trips. 2. **Ensure we offer 5 Star Experiences at Key Venues:** You’ll focus on improving the on-ground experience at key touristic venues (i.e. Train Stations, Hotels, events and other Points of Interest) via operational changes, product deployments & MP monitoring 3. **Work with a first-class team:** You will work closely with product, regions, marketing and support to align initiatives that optimize and create a best-in-class experience for riders. 4. **Solve complex problems:** You will monitor and analyze performance and marketplace metrics, turning insights into clear actions for cross-functional partners. 5. **Keep customers top of mind:** You will be customer-obsessed - Understanding potential pain-points and opportunities-to-delight customers (by analyzing internal and external data) will be key to ensure you exceed our riders expectations and deliver a magical customer experience. 6. **Coordinate different stakeholders:** You will produce high impact materials. You will develop high impact presentations, drawing recommendations and presenting results to stakeholders and high-level management. 7. **Execute in a fast paced environment:** You will addre