Head of SMB Sales, Grocery & Retail (US&C)

Head of SMB Sales, Grocery & Retail (US&C) Department: Sales & Account Management Team: Sales Location: Chicago, United States Type: Full-Time ## **About the Role** Uber Eats is seeking a dynamic and strategic SMB Sales Manager for Grocery & Retail to lead and scale our SMB-focused efforts within one of the fastest-growing verticals in the US&C Delivery business. In this role, you’ll oversee a team responsible for acquiring and growing small- and mid-sized merchants, with a particular focus on accelerating growth in the Alcohol category. You’ll drive expansion in priority markets by developing high-performing sales talent, shaping vertical-specific strategies, and partnering cross-functionally to deliver an exceptional merchant experience. Alcohol represents a key growth lever within SMB, requiring strong execution against a highly fragmented and locally nuanced merchant base. You will serve as a core member of the Grocery & Retail Sales leadership team, responsible for delivering against ambitious revenue goals while shaping the playbooks, processes, and people strategy that will define Uber’s next chapter in the Retail delivery space. This is a unique opportunity for a proven leader who thrives at the intersection of strategy, execution, and people development. **_This is a hybrid role - our team collaborates in-person out of our incredible offices on Tuesdays, Wednesdays, and Thursdays. We encourage our employees to work from our office on additional days if they desire to do so._** ## **What You'll Do** - **Holistic SMB Ecosystem Strategy:** Act as a primary architect for the end-to-end SMB segment strategy, extending your impact beyond outbound sales. You will influence the full merchant funnel—from optimizing inbound demand generation to identifying and scaling third-party acquisition channels—with a focus on unlocking growth in Alcohol. - **Strategic Market Architecture:** Define and architect the overarching Grocery & Retail SMB strategy, with a strong emphasis on Alcohol. You will hold end-to-end accountability for category prioritization and geographic resource allocation, ensuring sales in