Technical Program Manager

Technical Program Manager About Ditto: Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems. ABOUT THE POSITION Ditto's enterprise customers are building infrastructure on top of our platform. That means post-sales at Ditto is about delivery, not just adoption. As a Senior Technical Program Manager, you will own the post-sale customer program for a small number of high-stakes enterprise accounts. You are the connective tissue between what customers need and what Ditto delivers. You'll be managing complex, multi-threaded technical programs: driving implementations to production, translating customer requirements into engineering deliverables, orchestrating internal teams across engineering, product, FDE, and support, and owning the renewal outcome for every account in your portfolio. This role requires someone who can hold their own in a technical conversation with a customer's engineering team in the morning and run a renewal discussion with a VP in the afternoon. If you've felt constrained by the shallow nature of traditional CSM work, or you want your program management skills to have meaningful commercial impact, this role is the antidote. WHAT YOU'LL OWN Program Delivery - Build and maintain documented program plans for every assigned account, covering milestones, risks, dependencies, and clear ownership - Drive customer implementations from kickoff to production, working backwards from go-live to ensure nothing falls through the cracks - Translate customer requirements into actionable engineering deliverables in partnership with Product, Engineering, and FDEs - Manage parallel workstreams across multiple accounts without losing track of what is at risk Cross-Functional Orchestration - Partner with the AE as a peer, not a support function, proactively keeping them informed of account health, customer sentiment, and any signals that have commercial implications. - Coordinate across engineering, product, support, and FDE to move customer programs forward without direct authority over any of them - Own incident and escalation management end-to-end: route clearly, communicate accurately to the customer, and close the loop - Be the single point of accountability for your accounts internally. If something is falling through the cracks, you catch it. Commercial and Relationship Ownership - Own renewal outcomes for your portfolio. Renewals should never be a surprise. - Align with the AE on a shared account narrative. Customers should never experience a gap between what sales told them and what post-sales is executing against. - Surface expansion signals and route them to the AE with the context needed to act - Establish trusted advisor status with customer engineering leads, project managers, and executive sponsors - Conduct QBRs and executive business reviews that reflect real program status, not just a health score Internal Contribution - Help refine the playbook. Ditto's enterprise engagement model is actively evolving and this role will contribute to it. - Contribute structured account intelligence back to product and engineering through the voice of your customers WHAT WE'RE LOOKING FOR Required - Demonstrated experience managing complex technical implementations with d ... (truncated, view full listing at source)