Customer Success Intern

We are seeking a motivated Summer Intern to join our Customer Success team and support initiatives that improve customer experience, engagement, and outcomes. The intern will work closely with Customer Success Managers (CSMs) and cross‑functional partners to support customer programs, analyze basic customer data, and contribute to internal communications and process improvements. This position is ideal for a student with a strong interest in Customer Success, communications, and business operations who enjoys working with people, managing multiple responsibilities, and contributing to team success. About the role: Key Responsibilities Customer Success Team Support Partner with Customer Success Managers to support day‑to‑day customer success activities, including preparation for customer meetings, follow‑ups, and documentation. Assist with onboarding and enablement materials for customers and internal teams, ensuring clarity and consistency in messaging. Data, Reporting & Insights Support basic analysis of customer data to identify trends, themes, and opportunities to improve the customer experience. Help track and maintain customer success metrics and KPIs using Excel and other tools; assist with basic reporting and dashboards for internal stakeholders. Communication & Engagement Draft internal and customer‑facing communications such as emails, summaries, and updates, applying strong written communication and attention to tone. Assist with planning and execution support for customer programs, webinars, or user group initiatives (e.g., scheduling support, attendee tracking, and follow‑up communications). Operational & Administrative Support Help maintain documentation, trackers, and process guides to support consistent customer success operations. Collaborate with cross‑functional teams to ensure information accuracy and smooth execution of customer initiatives. About You: Required Currently pursuing a degree in Business, Communications, or a related field. Strong written and verbal communication skills with the ability to interact professionally with team members and customers. Excellent organizational and time‑management skills; ability to balance multiple tasks and deadlines. Proficiency with Microsoft Office (Excel, PowerPoint, Word). Preferred Demonstrated experience in customer‑facing roles, team leadership, or service‑oriented environments. Comfort working in collaborative team settings and taking initiative in a fast‑paced environment. Interest in Customer Success, customer experience, or relationship‑based business roles. What You’ll Gain Hands‑on experience working with a Customer Success organization supporting strategic customers. Exposure to customer lifecycle management, customer engagement programs, and cross‑functional collaboration. Development of professional communication, organization, and business skills in a supportive, team‑oriented environment. #LI-BS1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winnin ... (truncated, view full listing at source)