Regional Strategy and Operations Manager, Airports Experience (North Asia)

Regional Strategy and Operations Manager, Airports Experience (North Asia) Department: Operations Team: Regional Operations Location: Tokyo, Japan Type: Full-Time **About the Team** The **Airports + High Value Experience** team plays a critical role in making Uber the preferred ground transport choice for travellers across APAC at key high volume locations. Our mission is to deliver a seamless airport experience, grow airport trip volume, and ensure Uber is there reliably when customers need it most. With some of the largest pax volume airports in the world based in the region, this is one of the biggest growth opportunities for Uber globally. ### **About the Role** This role offers a unique opportunity to accelerate Uber’s presence at airports across North Asia including Japan, Hong Kong, Taiwan and South Korea markets. You’ll blend commercial acumen, customer obsession, external and internal stakeholder management and analytical rigor to deliver strategy. You'll execute initiatives that deliver a step change in how customers get picked up from the airport at critical travel gateways in our priority markets. **What the Candidate Will Need** 1. **Develop strategy to win the airport pickup experience:** partner with local team stakeholders to devise a strategy to uplevel the airport pick up experience at some of the largest airports in the world and lead execution; 2. **Project management and execution** \- Plan and project manage multiple projects and have the ability to execute in a constantly changing, complex environment. 3. **Drive innovation & product excellence**: Partner with product and operations teams to scope, test, and launch new features, services, or promotions that enhance the airport traveller experience. 4. **Turn insights into impact**: Analyze traveller and marketplace data to identify growth opportunities, evaluate new initiatives, and translate findings into actionable strategies. 5. **Operational execution**: Ensure smooth delivery and continuous optimization of airport operations, working cross-functionally to troubleshoot and improve processes at scale. 6. **Contribute to regional priorities