Operations Lead, Gift Cards

Operations Lead, Gift Cards Department: Operations Team: Operations Location: Sao Paulo, Brazil Type: Full-Time **About the Role** The Global Commerce team is seeking a strategic, growth-oriented leader to own and scale Uber’s Gifting program. This role will drive the end-to-end strategy, performance, and expansion of gifting across stored value (Gift Cards), physical items (Marketplace), and subscriptions (Uber One). This individual will be accountable for the Gifting P&L and strategic initiatives, while developing and executing a long-term strategy to accelerate growth across channels, partners, and customer segments. The ideal candidate can balance vision with operational rigor—translating insights from daily performance, customer behavior, and market dynamics into clear priorities, actionable plans, and measurable outcomes. The role will partner closely with Product, Engineering, Finance, and external partners to evaluate and forecast business cases for new initiatives, manage third-party relationships, and deliver new capabilities that unlock incremental growth. Success in this role requires the ability to “see the forest and the trees”—aligning executional details with a cohesive, data-driven strategy that scales the Gifting program. **What you'll do:** 1. **Strategy:** You will be in the team that owns the growth and PnL of the US and Canada gifting team. We expect the candidate to be proactive in order to find creative solutions for our growth challenges and remove road blockers; 2. **Experiment**: Perform analysis and experiments to find growth opportunities for the Financial Products at Uber and taking these insights into larger executable programs. 3. **Own relationships with 3rd parties:** Be the main POC on the gifting team for 3rd parties that specialize in managing the gifting payment flow to drive efficient operations and strategic growth. 4. **Stakeholder Management:** Be the main POC for internal stakeholders who are developing gifting capabilities in house to ensure Operations, Product, Engineering, Data Science and Marketing are all operating in sync