Implementation Specialist

About Prove As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn. Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together. Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team! Title: Implementation Specialist FLSA Status: Exempt Location : Remote Position Summary As an Implementation Specialist, you have a technical background and passion for supporting customers during implementation. You will be responsible for configuring all clients on Prove’s platform during the implementation phase and ensuring a smooth setup and communication. You will work directly with our Integration Engineers and offer technical help to assist them as time permits. You will partner closely with our Implementation Project Management, Technical Account Management, and Customer Success groups during the configuration of our clients for both staging and production environments. The ideal candidate will have experience troubleshooting technical integration issues via ticketing systems, as well as generate test data and test cases to facilitate customer testing on live calls with clients. You will also manage customers’ access to staging and production environments. To succeed in this role, you should enjoy technical configuration and setup, problem solving and delighting customers. Additionally, you will help continuously improve the implementation and integration tools and processes, and experience to work with key internal teams and enhance our platforms and products. What you are responsible for The Implementation Specialist works collaboratively with the Implementation Project Management, Onboarding Managers, Integration Engineers , and Sales Engineering teams to effectively and accurately configure new clients on our SaaS platform in staging and production environments Ownership of ongoing configuration updates as needed with Product releases Proactively engaging internal team to resolve any ambiguous configurations or conflicting instructions to promptly address and resolve onboarding issues Issuing partner credentials for all environments in a timely and secure manner In addition to initial configuration, the Implementation Specialist configures test data and test cases via our administrative system for use by onboarding clients during development Responding to internal and external client tickets in a timely manner adhering to any and all contractual SLAs Provide excellent written and verbal communication with our internal and external clients Clearly documenting client configurations and ensuring full alignment between customer configuration and documentation, that documentation is up to date and reliable Become a subject matter expert on our platform and configuration capabilities, options, and best practices Documenting internal processes for team knowledge base and use for future team members Act as the primary point of contact for internal questions regarding client configurations Aid in identifying and helping to resolve cli ... (truncated, view full listing at source)