Small Business Contact Center Overlay

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: a high-performing CX Overlay AE in Small Business to join our Contact Center Practice. This role is strictly focused on new logo acquisition within the Small Business segment, driving the adoption of our disruptive AI-first solution, RingCX . If you thrive on identifying untapped opportunities and closing high-velocity deals in a collaborative, fast-paced environment, this is your seat. Job Responsibilities: Aggressive New Logo Acquisition: Drive revenue growth by identifying and winning new customers within the Small Business segment, positioning RingCX as the premier solution for their contact center needs. Be the Trusted RingCX Advisor: Communicate and demonstrate the value of RingCentral’s AI-first Contact Center portfolio—including RingCX, Workforce Engagement, and omnichannel capabilities—to senior stakeholders and IT decision-makers . Pipeline Generation & Evangelism: Partner closely with internal Small Business Sales teams (AE’s) to increase RingCX mindshare, provide sales enablement, and execute aggressive outbound GTM strategies. Execute Winning Territory Plans: Build and execute strategic territory and opportunity plans to penetrate the Small Business market, collaborating with SEs, Channel Managers, and Marketing. Craft Tailored CX Solutions: Align RingCX and Unified Communications offerings to specific customer challenges, solving for the unique speed-to-lead and service requirements of small businesses. Drive AI Strategy: Help small businesses modernize by articulating how RingCX AI (RingSense) automates workflows, improves agent performance, and drives immediate ROI. Forecast with Precision: Manage your funnel health with high accuracy, consistently meeting or exceeding monthly and quarterly new business quotas. Leverage the Channel: Partner with VARs and strategic alliances to identify new market opportunities and accelerate the velocity of new business deals Desired Qualifications: Proven New Business Success: A track record of exceeding quotas in cloud Contact Center or SaaS sales, specifically focusing on high-volume new logo acquisition. Small Business Mastery: Ability to navigate short sales cycles and develop quick rapport with business owners and technical stakeholders. Strategic Selling : Experience selling to Line-of-Business leaders and IT decision-makers who need to see immediate value . Domain Expertise : Deep understanding of CCaaS, AI-driven communications, and the UCaaS landscape. High Energy & Self-Driven: A results-oriented mindset with the ability to work cross-functionally in a fast-moving, matrixed environment. Organizational Excellence : Ability to manage a high volume of active deals without compromising on detail or follow-through. What we offer Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks ... (truncated, view full listing at source)