Manager BizOps Engineering

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager BizOps Engineering Manager, Site Reliability Engineering – Business Operations (BizOps) The Payment Gateway Services BizOps team is looking for a Manager, Site Reliability Engineering who can independently lead teams, solve complex problems, design scalable solutions, and drive the delivery of reliability and automation outcomes across Mastercard. This role is for a hands‑on leader who sets direction, owns outcomes, and leads by example while empowering engineers to execute at scale. • Are you a self‑directed leader who can define problems, design solutions, and drive delivery without close supervision? • Are you passionate about CI/CD, DevOps automation, and building high‑performing engineering teams? • Do you have a low tolerance for manual work and actively lead teams to automate everything possible? • Do you enjoy leading complex initiatives across development, operations, and product organizations? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We need a people leader with a strong technical foundation, an appetite for change, and the ability to push boundaries through automation, standardization, and engineering excellence. Proven experience working across development, operations, and product teams to set priorities, influence roadmaps, and build strong partnerships is essential. Mission The mission of Business Operations is to be the production readiness steward for the platform. As a Manager, Site Reliability Engineering, you are accountable for ensuring this mission is delivered through both technical leadership and people leadership. This is accomplished by partnering closely with developers, architects, and product teams to design, build, implement, and support resilient technology services. The Manager ensures operational criteria such as system availability, capacity, performance, monitoring, self‑healing, and deployment automation are designed into solutions upfront and consistently implemented throughout the delivery lifecycle. Business Operations plays a critical role in leading the DevOps transformation at Mastercard through our tooling, operating model, and by advocating for change and standards across development, quality, release, and product organizations. As a manager, you lead this transformation by setting direction, coaching teams, and driving execution. We accomplish this transformation by supporting daily operations with a strong focus on triage, root cause analysis, and business impact, while continuously shifting left to become more proactive in the development lifecycle. The goal is to proactively manage production health and change activities to maximize customer experience and increase the overall value of supported applications. BizOps teams also play a key role in risk management, tying all operational activities together with an overarching responsibility for compliance, resiliency, and risk mitigation across all environments. As a manager, you are accountable for ensuring these practices are embedded into team ways of working. A core focus of BizOps is to streamline and standardize application support activities and centralize points of interaction for both internal and external partners. This requires strong communication, stakeholder management, and leadership across globally distribute ... (truncated, view full listing at source)