Solution Deployment Engineer

Solution Deployment Engineer WHO IS FLOCK? Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. ABOUT THE OPPORTUNITY Flock Safety is transforming public safety and security by equipping law enforcement agencies and commercial organizations with AI-driven technology to prevent and solve crime.We’re seeking a Solution Deployment Engineer to join our high-performing presales deployment team. In this role, you’ll be on the front lines of customer deployments — solving complex technical problems, ensuring seamless implementations, and setting the standard for quality and expertise in the field. You’ll own customer engagements end-to-end, working closely with Sales, Product, Operations, and Customer Success to design and deliver technical deployment solutions that directly support our mission and customer priorities. If you thrive on rolling up your sleeves, building scalable solutions, and working directly with customers, this role is for you. WHAT YOU’LL DO - Create and execute technical solution design and deployments for key customer engagements across the U.S. - Serve as a trusted technical advisor, ensuring deployments align with customer needs and product capabilities. - Manage the deployment strategy from pre-sales to implementation for assigned territories - Participate in discovery sessions to identify key customer requirements, success metrics, and process gaps. - Troubleshoot and resolve complex technical challenges in real time. - Contribute to team knowledge by documenting best practices and sharing lessons learned. - Partner cross-functionally with Sales, Product, Operations, and Customer Experience to support customer goals and deployments - Maintain deep technical knowledge of Flock Safety’s products and competitive solutions. - Serve as a product subject matter expert in gunshot detection systems, license plate readers, live video cameras and future product releases, providing technical guidance and strategic recommendations to customers and internal teams. - Provide feedback to Product teams to improve internal processes, tools, and deployment methodologies. - Ensure smooth implementation by problem solving to find alternative solutions, navigating permitting or technical obstacles, and ensuring successful deployment of Flock Safety products. ABOUT YOU - 2+ years of experience in technology presales, solution engineering, deployment engineering (or equivalent) or criminal justice. Experience in crime prevention or crime mapping is a plus. - Proven track record of hands-on technical delivery in customer-facing roles. - Strong troubleshooting skills with the ability to stay calm under pressure. - Excellent communication and presentation skills with both technical and non-technical audiences. - Comfortable working in a fast-paced, evolving environment with shifting priorities. - Consultative by nature — you enjoy solving problems and building customer-focused solutions. WHY JOIN US - Be a technical leader through expertise, not management. - Work hands-on with cutting-edge technology that make ... (truncated, view full listing at source)