Application Analyst

The Application Analyst provides essential, courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution. About the Role: In this opportunity you will: Analyzes customer problems of low complexity Assesses scope of impact Mitigates customer impact of issues and executes work arounds Implements problem resolution as identified in documented solutions Engage others as appropriate and escalate as required Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults. Proactively monitors production and nonproduction environments and/or applications Conducts root cause analysis and correlation of other system and/or application problems of low complexity Works on smaller, minimally complex projects/issues that require a singular area of expertise. Participates in project planning sessions with team members. Manages multiple and sometimes competing priorities with guidance. Aids the preparation of status updates for customer problems or projects. Regularly communicates and shares knowledge with the rest of the team. Performs actions aligned with defined standards. The following are required for some positions but not all: Makes general or site-specific modifications update system documentation, manipulate data and define enhancements. Provides input for technical plans and solutions About You: You’re a fit for the role if your background includes: Support experience with an emphasis on providing excellent service in a customer care role. The incumbent should be proficient in SQL and an understanding of Database Administration. Superior analytical, problem solving and troubleshooting skills Exceptional attitude towards customer service Ability to work independently and in a team environment Excellent verbal and written communication skills Awareness of programming concepts and database usage Familiarity with Internet-based applications Capable of multi-tasking in a fast-paced environment. Technology Used: Web-based software platforms SQL Microsoft suite Ticketing and Logging System Education/Certification(s): Bachelor’s degree in computer engineering/computer science, Information Technology or Math Relevant technical certifications preferred but not required #LI-LB1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved ... (truncated, view full listing at source)