Head of Earner Operations

Head of Earner Operations Department: Operations Team: Strategy & Planning Location: New York, United States Type: Full-Time **About the Role** As the Head of US&C Driver Operations, you are an exceptional operations leader who is able to coordinate cross-functional groups to deliver on our Earners strategy across the US&C. You have a strong vision, and are passionate about the success of our earners. You are able to work with cross-functional groups and drive large-scale project management, execution and impact You will be a core member of our US&C Mobility Leadership Team, and act as a thought partner to other members of the MLT. You will also collaborate with other Earner strategy leaders, including Earner and Marketplace Tech, Courier Ops,Marketing and CommOps leads The US&C Earner Operations team has two primary pillars, in addition to leading our Women Preferences strategy **Driver growth and access** We power the US&C Mobility business by attracting, retaining, and reactivating high-quality, high-intent drivers, while building tailored strategies to accelerate growth among priority cohorts and removing roadblocks and barriers to access **Driver experience** We power the US&C Mobility business by delivering on earner value props to become the preferred platform for flexible work. We work hand in hand with cross-functional stakeholders to improve the earner experience by strengthening pricing and earnings systems connection to earners and making the app experience more transparent, predictable, and earner-centric **Women Preferences** We drive growth and US strategy of the Women Preferences Products in the US through increasing rider access and adoption through multiple channels, while simultaneously scaling women earner supply and evolving product reliability levers to deliver a trusted, reliable experience for riders and elevate brand favorability As the Head of US&C Earner Operations, you will be responsible for managing these pillars, setting a strategic vision, and enabling your team to successfully operate against their OKRs **What You'll Do** - Lead a team of smart